TrustDice Privacy Policy – How We Handle Your Data in Pakistan

This Privacy Policy describes how TrustDice ("TrustDice", "we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "the player") of the TrustDice platform accessible at trustdice.ws. It applies to all account holders and visitors to our platform, regardless of the device or connection method used to access our services.

TrustDice takes privacy seriously. Pakistani players entrust us with their names, contact details, payment information, and identity documents, and we treat that trust as a core responsibility — not an afterthought. This policy is designed to give you complete clarity on what we do with that information, who may see it, how long we keep it, and what you can do if you want to change or remove it.

By registering a TrustDice account and accepting our Terms and Conditions, you also consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, you should not create or continue to use a TrustDice account. If you have questions before registering, please contact our support team first.

TrustDice collects personal data in two ways: information you provide directly, and information generated automatically by your use of the platform. Here is a breakdown of both categories:

TrustDice does not collect sensitive personal data beyond what is necessary for identity verification and anti-fraud compliance. We do not collect biometric data, religious information, political views, or health data.

TrustDice collects personal data through the following methods:

• Registration form: When you create a TrustDice account, you provide your name, date of birth, email address, and mobile number. This information is required to set up your account and cannot be skipped.
• Identity verification (KYC): When you request a withdrawal for the first time, or when our compliance systems flag a review, you will be asked to submit identity documents. These may be uploaded directly through your TrustDice account dashboard.
• Deposit and withdrawal requests: Payment method details are collected when you add a payment method or initiate a transaction. TrustDice does not store full card numbers — only masked references are retained.
• Platform activity: Your bets, game sessions, bonus claims, and account changes are logged automatically as part of normal platform operation. This data is used for account management, dispute resolution, and fraud detection.
• Cookies and session tracking: TrustDice uses cookies and similar tracking technologies to maintain session continuity, measure platform performance, and detect suspicious activity. See Section 6 for full details on cookies.
• Support interactions: When you contact TrustDice via live chat or email, the conversation is logged and associated with your account for quality assurance and future reference.

TrustDice uses the personal data it collects only for legitimate purposes directly connected to operating a safe, legal, and fair online gaming platform for Pakistani players. The specific purposes are:

• Account creation and management: Your registration data is used to create and maintain your TrustDice account, authenticate your login, and allow you to access all platform features.
• Payment processing: Financial data is used exclusively to process deposits from and withdrawals to your chosen Pakistani payment method. TrustDice does not use payment data for any other purpose.
• Identity verification and compliance: KYC documents are used to verify your identity and age, and to meet our anti-money laundering (AML) and know-your-customer (KYC) obligations. This is a legal requirement for any regulated gaming operator.
• Fraud prevention and security: Technical data including IP addresses, device fingerprints, and session logs are used to detect suspicious activity, prevent account takeovers, and identify potential abuse of the TrustDice bonus system.
• Customer support: Support interactions and account history are used to assist you when you raise a query, dispute, or complaint. Access is limited to relevant support team members.
• Platform improvement: Aggregated, anonymised usage data may be analysed to understand how players use TrustDice so we can improve the experience. This analysis does not identify individual players.
• Promotional communications: If you have opted in to marketing communications, TrustDice may send you information about relevant offers, bonuses, and PSL betting promotions. You can opt out at any time via your account settings or by contacting support.

Payment data requires extra care and TrustDice applies a higher standard of protection to financial information than to general account data. The following rules apply to all payment data processed by TrustDice:

• No full card storage: TrustDice does not store full debit or credit card numbers. Only a masked reference (e.g., last four digits and card type) is retained to allow you to recognise a previously used payment method.
• Mobile wallet accounts: Easypaisa, JazzCash, NayaPay, and SadaPay account numbers associated with your TrustDice account are stored in encrypted form and used only to process transactions to and from verified accounts registered in your name.
• Bank transfer details: IBFT account details are used only for the specific withdrawal request they are associated with and are not retained for general use beyond that transaction.
• Payment provider relationships: TrustDice works with licensed Pakistani payment processors to handle transaction routing. These providers are contractually required to protect your financial data and are not authorised to use it for any purpose beyond completing the requested transaction.
• Transaction records: A record of all deposits and withdrawals is retained in your TrustDice account transaction history. This record includes amounts, dates, and payment method types but does not include full account numbers.

TrustDice uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. Here is what we use and why:

• Essential cookies: These are required for the TrustDice platform to function at all. They maintain your login session, remember your account preferences, and ensure that features like the bet slip and game lobby work correctly. You cannot opt out of essential cookies while using TrustDice.
• Security cookies: TrustDice uses security tokens and device recognition cookies to identify your device across sessions, which helps us detect unusual login activity and protect your account from unauthorised access attempts.
• Performance cookies: These anonymous, aggregated cookies help us understand page load times, which features are used most, and where players encounter technical issues. No personally identifiable information is collected through performance cookies.
• Preference cookies: If you set a display preference on TrustDice (such as a default game section or notification setting), a preference cookie stores that choice so you don't have to reset it every session.

TrustDice does not use third-party advertising cookies or tracking pixels that would allow external companies to follow your activity across other websites. The cookies we use serve TrustDice's platform functions only.

You can manage cookie settings through your browser, though disabling essential cookies will prevent TrustDice from functioning correctly. Guidance on cookie management is available in your browser's settings documentation.

TrustDice does not sell, rent, or share your personal data with third parties for commercial purposes. There are, however, specific limited circumstances in which your data is shared with trusted service providers in order to deliver TrustDice's services:

• Payment processors: Your payment method details are shared with licensed payment processing partners (including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment networks) as necessary to process transactions. These parties have no access to your gaming activity or betting history.
• Identity verification services: KYC documents may be processed by a contracted identity verification partner who is bound by strict confidentiality obligations and data protection requirements. Document data is not shared further.
• Game software providers: Certain games on the TrustDice platform are provided by third-party game developers. Game session data (bet amounts, outcomes) may be shared with these providers for technical operation purposes. Personal identification data is not shared with game providers.
• Fraud detection systems: TrustDice may use third-party fraud detection tools that process technical data (IP address, device identifiers) to flag suspicious activity. These systems do not receive your full personal profile.
• Legal and regulatory requirements: TrustDice may be required to disclose player data to competent authorities (such as financial regulators or law enforcement agencies) where required by applicable law, a valid court order, or a regulatory obligation. TrustDice will inform you of such a disclosure where legally permitted to do so.

TrustDice retains personal data only for as long as it is required for the purposes for which it was collected, or as required by applicable regulations. The following retention periods apply:

• Active account data: Retained for as long as your TrustDice account remains active and for a period of five years after account closure, in compliance with standard financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for five years from the date of submission, in line with anti-money laundering regulations. After this period they are securely deleted.
• Transaction records: Deposit and withdrawal records are retained for five years from the date of each transaction for audit and dispute resolution purposes.
• Support communications: Live chat and email records are retained for two years from the date of each interaction and then purged from active systems.
• Technical logs: Server access logs and session data are retained for up to 90 days and then automatically deleted, except where a security investigation is ongoing.

When your personal data is no longer required, TrustDice uses secure deletion methods to ensure it cannot be recovered or reconstructed. Physical documents (where applicable) are destroyed under secure conditions.

TrustDice takes the security of your personal and financial data seriously and implements multiple layers of technical and organisational protection:

• SSL/TLS encryption: All data transmitted between your device and TrustDice servers is encrypted using 256-bit SSL/TLS protocols. Any attempt to intercept traffic between you and TrustDice yields only unreadable encrypted data.
• Encrypted storage: Personal data stored on TrustDice servers is encrypted at rest. Payment credentials are stored using one-way or tokenised encryption methods that prevent reconstruction of the original values.
• Access controls: Access to personal player data is restricted to authorised TrustDice personnel on a need-to-know basis. All internal access is logged and regularly audited.
• Two-factor authentication: TrustDice offers optional two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA through your account security settings to add an additional layer of protection beyond your password.
• Intrusion detection: TrustDice employs automated monitoring systems that detect and alert on unusual access patterns, including multiple failed login attempts, unusual withdrawal requests, and access from new or suspicious IP addresses.
• Regular security audits: TrustDice engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of our platform infrastructure.

While TrustDice implements all reasonable technical measures, no online platform can guarantee absolute security. Players are strongly advised to use strong, unique passwords for their TrustDice accounts and to enable 2FA where available.

As a TrustDice player, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of all personal data TrustDice holds about your account. We will provide this within 5 business days of your verified request.
• Right to correction: If any of the personal data TrustDice holds about you is inaccurate or incomplete, you have the right to request correction. For account details, many fields can be updated directly through your account settings. For identity documents, contact support.
• Right to deletion: You may request that TrustDice delete your personal data. Where there is no legal obligation to retain specific data, we will delete it within 10 business days. Note that certain data (transaction records, KYC documents) must be retained for regulatory compliance periods even after account closure.
• Right to restrict processing: You may request that TrustDice restrict processing of your personal data in specific circumstances, such as while a dispute about accuracy is being resolved.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time via your account settings. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
• Right to data portability: You may request that TrustDice provide your personal data in a commonly used, machine-readable format so that it can be transferred to another service provider.

To exercise any of these rights, contact TrustDice support via live chat or at support@trustdice.ws. We will verify your identity before processing any data-related request.

TrustDice is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All registration processes include an age declaration that confirms the registrant is 18 or older.

If TrustDice becomes aware that personal data has been collected from an individual under 18, the relevant account will be immediately closed, all bets voided, deposits returned to the payment source, and the associated data deleted from our systems in accordance with our data retention policy.

Parents and guardians who believe a minor may have registered on TrustDice using their personal details should contact our support team immediately at support@trustdice.ws with the relevant account details. TrustDice will investigate and act promptly.

TrustDice may update this Privacy Policy from time to time to reflect changes in our practices, applicable regulations, or the introduction of new services. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Notify active registered players via their registered email address
• Display an in-platform notification at next login for significant changes

We encourage all TrustDice players to review this Privacy Policy periodically. Continued use of the TrustDice platform following notification of a policy change constitutes acceptance of the updated Privacy Policy. If you do not agree with any change, you may close your account and request the return of your real-money balance as described in the Terms and Conditions.

For any questions about this Privacy Policy, or to exercise any of your data rights, please contact TrustDice using the following channels:

TrustDice will verify your identity before processing any access, correction, or deletion request to ensure your data is not released to an unauthorised party. For more information on your TrustDice account, see our FAQ page.